We had a minor glitch in our servers which is affecting some users when they try to login to Plaxo Online. Our customers said it wasn't so much a problem that the service was down, the problem was more that there wasn't a channel where we could communicate service-level issues with them.

So rather than pretend it's not happening (as some services are prone to do ;) ), we listened to our customers and created the Plaxo OPS blog. If you're a Plaxo user and want to keep up-to-date on what's going on with our service, just subscribe to that blog or check it every once in a while. We think this is a win-win situation, let us know what you think.

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Comments

Good move -- opennes is very helpful!

Posted by: John G. Norman at March 17, 2006 11:16 AM

Link doesn't work

Posted by: Mark at March 17, 2006 11:28 AM

Thanks for the compliments John.

Mark - Sorry there was a DNS configuration issue; it should be fixed now. Thanks!

Posted by: Mark Jen at March 17, 2006 11:29 AM

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