In our continuing series on the new Plaxo Alerts. In the previous article, I talked about the Member Status box. For this article, I wanted to bring attention to the new “From:” portion of Plaxo Alerts.
As members may know, a Plaxo Alert is generated and inserted into the Plaxo member’s email Inbox each time the member’s address book is updated by Plaxo. An update can occur whenever a member’s contact responds to an Update Request or if a member’s contact updates their own Plaxo card (assuming the contact is also a Plaxo member). Plaxo updates the Plaxo member’s address book automatically and creates a Plaxo Alert to notify the member of what information has been changed.
In the past, some members expressed confusion over who and how the Alert was generated. We wanted to make sure we properly addressed these concerns with the new Plaxo Alerts. The From: header of the Alert now looks something like:
From: Joe User via Plaxo
where “Joe User” is the name of the contact whose information was updated via Plaxo.
Since the alert was generated on behalf of the contact (ie: “Joe User”) based on his update action, we wanted to make sure to include the contact’s name in the From: header. But we also added “via Plaxo
But member’s also told us they loved the ability to REPLY TO the contact as a result of the Plaxo Alert. For example, if you received an alert notifying you that “Joe User has a new job!”, you might wish to send Joe a congratulation email on his new position. Fortunately, members are still able to accomplish this with the new Plaxo Alerts. The Reply-To: header is set to the return email address of the contact allowing the member to simply click “Reply To” within their email client and send their response.
